BAE Systems SCA Electronics Tech III in Summerville, South Carolina
Tier 2 Helpdesk Technician is to resolve more complex issues which require parts procurement/shipment and a maintenance technician visit. Tier 2 will coordinate details of the ticket with Tier 1 personnel, Dispatchers, and Maintenance Technicians and ensuring the necessary parts are received on site before the technician arrives. This person(s) will be required to effectively provide support to Maintenance Technician resolution of issues relatively complex in nature, including thorough review of Corrective and /Preventive Maintenance paperwork for accuracy and completeness prior to uploading in ITSM. This person(s) will need to be extremely knowledgeable of the systems and parts and must be able to clearly and effectively communicate technical solutions in writing in ITSM and on the maintenance paperwork.
Required Skills and Education
High school diploma or general education degree (GED)
Formal electronics training from: Technical School, or Class A or B military school in electronics or communications, or four (4) year electronics apprentice program.
Six (6) years experience performing removal, installation, maintenance, testing, and calibration of Automated Fuel Handling Equipment (AFHE), Airfield Refueling Electrical Supervisions and Control Systems (ARES), or Automated Tank
Must be able to obtain and hold a CAC Card
Preferred Skills and Education
Strong communication skills.
Advanced troubleshooting and multi-tasking skills.
Knowledge of industry and systems.
OEM Certification by Veeder-Root (Level 1), Ronan, and Enraf.
About BAE Systems Intelligence & Security
BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we dofrom intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That s BAE Systems. That s Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.
SCA Electronics Tech III
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression