BAE Systems Field Service Representative in San Jose, California
The FSR provides support and continuity to customers and users on a world-wide basis to achieve system readiness. Support includes technical assistance/advice, user formal and informal OJT training, technical data collection and reporting, operating systems expert on vehicles, act as the first point of contact for field problem identification and accident investigations. The FSR provides technical assistance during testing, troubleshooting, repairing, de-processing, storing and assistance in shipping vehicles and their respective components during transition, OJT training, and unit hand-off. Training consists of system operation, assembly and subassembly troubleshooting, component and system fault isolation and repair.
Primary Duties and Responsibilities
Interface directly with customer and user, achieving level of responsiveness.
Operate, troubleshoot and repair vehicles.
Interface with the government, the military, and internal company organizations, as required, to provide necessary information/data.
Identify and execute appropriate requirements for a field office/site.
Perform and/or reports on performance of product line.
Assure conformance to test plans and provides field support.
Collect record and provide data to home office to Quality and RAM standards.
Coordinate test and test results with Engineering.
Liaison with customers, users and LOB personnel.
Work within contract/budget restraints and scope of work.
Provide technical guidance and advice to the customer.
Present a positive image of self and company s products and services.
Work effectively with differing customers and cultures.
Travel any place, at any time, including adverse conditions, relocating on short notice to support assignment.
Maintains a safe work environment and ensures compliance with safety objectives and policies.
Shares responsibility of self-development with immediate supervisor.
Uses common sense and defined procedures to complete tasks in straightforward situations with supervision.
Courtesy and tact is a significant part of the job in the exchange of information within the department and project team.
Working Conditions :
This job has minimal office environment and extensive travel. Primarily harsh field conditions (domestic and foreign) and test conditions (inside/external).
Typical Education & Experience
High School Diploma or equivalent, or relevant Associate s degree, or military school training; plus additional
4 years work experience in the mechanical/electrical/electronic field of relevant military products.
Proficient with Microsoft office. Must use Microsoft Office for reporting, development of presentations and communications with product engineering and program management.
Knowledgeable in the operations of and proficient in maintenance activities and troubleshooting of the AAV7A1.
Required Skills and Education
Knowledge of military maintenance systems (all levels of repair).
Knowledge of appropriate technical manuals and engineering data.
Must be able to interpret and use all types of engineering drawings and schematics.
Detail understanding of system troubleshooting techniques.
Familiar with the use and operation of TMDE (Test Measurement) type diagnostic equipment.
Technically proficient in vehicle operation, mechanics and electronics. Experience in the mechanical/electronic field of relevant military products; technical knowledge depth must be first through fourth level of maintenance repair.
Basic computer skills.
Understanding of the military structure.
Proficiently use all types of hand tools, shop tools, including micrometers, depth gages and finish gages.
Use all types of power tools, lifting devices, carrying or support equipment in a safe/sure manner.
Be able to develop and present vehicle and component formal and informal training programs.
Effective interpersonal and communication skills.
Preferred Skills and Education
Marine Corp Occupational Field 2141 Assault Amphibious Vehicle Repairer or 1833 Assault Amphibious Vehicle Operator/ Technician with 10 years experience.
Specialized technical knowledge of relevant military design standards. Certain positions may require specialized technical knowledge.
About BAE Systems Platforms & Services
BAE Systems is a premier global defense and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services. With headquarters in Arlington, Virginia, this Platform and Services Group of BAE Systems employs nearly 11,000 professionals at more than 30 locations worldwide. Platform and Services is a global leader in the design, development, production, and service support of armored combat vehicles, major and minor caliber naval guns and missile launchers, canisters, artillery systems, and intelligent munitions. People are the greatest asset in any Company. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression
Field Service Representative
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression