BAE Systems Customer Services and Information Technology Officer in McLean, Virginia

Job Description

Provides customer assistance for several analytic applications/tools as part of a 24 hour Application Support effort. Applicant would be expected to provide direct assistance to customers on how to use several applications and other associated analytic tools, including formulating queries and profiles, responding to questions, troubleshooting, monitoring system availability, etc. The candidate will be required to provide training classroom, demonstration, one-on-one, or video-teleconferencing sessions to personnel whose schedules do not allow typical training attendance hours. The candidate will assist in the development and/or review of training materials and application documentation, including course manuals, workbooks, handouts, and computer based training (CBT), and other multimedia training aids. May provide feedback for, or participate in end user focus groups, readiness reviews, and other sessions as an advocate for customer requirements, customer features. Troubleshooting support may require interaction with Operations and Maintenance (O&M) and/or development teams. On occasions will be asked to perform validation testing.

Typical Education & Experience

Typically a Bachelor's Degree and 10 years work experience or equivalent experience

Required Skills and Education

  • Must possess an active Intel Clearance with a favorable polygraph. Will not be considered without it.

  • Experience providing Tier 1 support.

  • Software application training experience.

  • Demonstrated strong analytical skills, sound judgment, and effective problem solving skills in a Tier 1 environment.

  • The ability to learn and assist users with multiple software applications.

  • Working knowledge of Web technologies.

  • Prior experience developing, editing training materials.

  • Experience using customer Tools.

  • Experience with customer systems.

  • Experience with Automated Call Distribution (ACD) systems.

Preferred Skills and Education

  • Strong commitment to quality customer service

  • Ability to be flexible and work independently under pressure

  • Ability to execute multiple tasks with competing priorities

  • Ability to interact effectively with Sponsor personnel at all levels

  • Ability to work effectively in a team environment

  • A diligent work ethic

About BAE Systems Intelligence & Security

BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we dofrom intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That s BAE Systems. That s Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit and follow us on Facebook:

Customer Services and Information Technology Officer


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