BAE Systems Service Center Program Manager in Fort Wayne, Indiana

Job Description

BAE Systems is hiring for a Service Center Program Manager in Fort Wayne, Indiana

BAE Systems delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. If you are an individual that enjoys a cohesive team environment and is interested in a variety of challenges across a variety of products, then we are interested in hearing from you!

As the Service Center Program Manager, you will direct, coordinate, plan, organize, control, integrate, and complete program activities across program and functional resources for the Controls & Avionics Solutions (CAS) Service Center in Fort Wayne, Indiana. This Service Center supports over 500 commercial and military customers around the globe. Product lines supported by the Service Center include aircraft engine controls, flight controls, and avionics. Ensures achievement of financial, schedule, technical, and new business performance objectives. Models and demonstrates ethics and ethical behavior.

Essential Duties and Responsibilities

  • Initiates, organizes, plans, and authorizes work to profitably support, defend, and grow our global Service Center sales. Services that make up these sales include repairs, modifications, overhaul and other services. Develops and establishes procedures and guidelines for customer proposals and prepares, executes, and revises plans and priorities.

  • Implements and executes program activities, including management of the services pricing catalog, establishing market-based pricing, setting pricing and discount policies. Determines work schedules, prioritizes tasks, and implements procedures for performing work activities. Keeps upper management informed regarding program or initiative status and any sales, technical, cost, schedule, or administrative problems.

  • Interfaces with airline customers, third party maintenance, repair and overhaul suppliers, original equipment manufacturers, and partners.

  • Establishes, maintains, and promotes good customer relationships. Ensures customers are informed on status of spares orders and lead-times. Coordinates program reviews and directs the preparation of status and progress reports as directed in the Lifecycle Management Guidelines.

  • Analyze sales, inventories, lead times, and market dynamics to proactively identify and develop opportunities to increase the value of existing business and to capture new business.

  • Manages and coordinates the work activities of Customer Account Representatives located in at this sites.

Maintains a safe work environment and ensures compliance with safety objectives and policies.

Typical Education & Experience

Typically a Bachelor's Degree and 10 years work experience or equivalent experience

Required Skills and Education

  • Problem Solving: Analytical thought needed to resolve issues in a variety of complex situations, without supervision

  • Nature of Impact: Impacts quality, timeliness of results, planning and revenues

  • Area of Impact: Services sales to over 500 customers

  • Interpersonal Skills: Communication skills to exchange complex information, high degree of customer affinity

  • Negotiation Skills: Negotiates internally and externally within a Program Area

  • Project Management: Leads Project/Program team member checking the work of others. Typically responsible for training and developing new team members.

  • Min. Knowledge, Skills & Abilities: Forecasting, product support agreements, airborne electronics, customer service, project planning, ability to travel approximately 25%.

Preferred Skills and Education

  • Preferred Education: Master's Degree preferred

  • Preferred Knowledge, Skills & Abilities: Knowledge of airline operational needs, ability to model new product offerings such as maintenance by the hour and other programs, knowledge of EDI systems.

  • Licenses/Cert: Project Management Professional (PMP) certification preferred

About BAE Systems Electronic Systems

Electronic Systems is the global innovator behind game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact for our customers and the communities we serve.

Service Center Program Manager


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