BAE Systems Customer Service Manager in Fort Wayne, Indiana

Job Description

A Customer Service position is currently available within the Aftermarket Service Center in Fort Wayne, Indiana. Position is responsible for management of assigned customer accounts and acts as primary interface for support and services for all matters concerning engine systems, flight controls and air transport repairs. Position responsibilities will also include assistance with spare parts sales and distribution, as well exchanges and loans.

Typical Education & Experience

Typically a Bachelor's Degree and 2 years work experience or equivalent experience

Required Skills and Education

  • Excellent communication skills with ability to develop and maintain positive relations and offer big picture solutions to customers.

  • Spokesperson skills for delivery status of repair and or spare parts.

  • Analytical skills to manage resources and resolve customer problems with recommended solutions.

  • Ability to propose work-scopes and proper provisioning levels.

  • Ability to collaborate with internal teams such as Operations, Quality and Engineering.

  • Experience in developing Sales and Business Growth Plans

  • Facilitation skills for financial collections including prompt resolutions of invoice discrepancies and diligent monitoring of customer payment practices.

  • Support emergency requests including off-schedule support, such as AOG (Aircraft on Ground)

  • Ability to manage time in a manner required to coordinate multiple tasks and to drive continuous improvement projects.

  • Negotiation skills for price & delivery.

Preferred Skills and Education

  • Previous experience with government contracting agencies or Airline MRO procurement.

  • Technical understanding of electronic components and BAE Systems product applications.

  • Experience with military contracts or commercial airline procurement.

  • Engineering or Technical Degree preferred.

  • Desire previous experience in Aftermarket Repair Stations with knowledge of component manufacturing manuals as well as Military and Aerospace / FAA standards

About BAE Systems Electronic Systems

BAE Systems is a premier global defense and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services.

The Electronic Systems (ES) sector spans the commercial and defense electronics markets with a broad portfolio of mission-critical electronic systems, including flight and engine controls; electronic warfare and night vision systems; surveillance and reconnaissance sensors; secure networked communications equipment; geospatial imagery intelligence products and systems; mission management; and power-and energy-management systems. Headquartered in Nashua, New Hampshire, ES employs approximately 13,000 people globally, with engineering and manufacturing functions primarily in the United States, United Kingdom, and Israel. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression

Customer Service Manager


EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression