BAE Systems Customer Service Manager - Aftermarket in Fort Wayne, Indiana

Job Description

A Customer Service position is currently available within the Aftermarket Service Center in Fort Wayne, Indiana. Position is responsible for management of assigned customer accounts and acts as primary interface for support and services for all matters concerning engine systems, flight controls and air transport repairs. Position responsibilities will also include assistance with spare parts sales and distribution, as well exchanges and loans.

Typical Education & Experience

Typically a Bachelor's Degree and 2 years work experience or equivalent experience

Required Skills and Education

  • Excellent communication skills with ability to develop and maintain positive relations and offer big picture solutions to customers.

  • Spokesperson skills for delivery status of repair and or spare parts.

  • Analytical skills to manage resources and resolve customer problems with recommended solutions.

  • Ability to propose work-scopes and proper provisioning levels.

  • Ability to collaborate with internal teams such as Operations, Quality and Engineering.

  • Experience in developing Sales and Business Growth Plans

  • Facilitation skills for financial collections including prompt resolutions of invoice discrepancies and diligent monitoring of customer payment practices.

  • Support emergency requests including off-schedule support, such as AOG (Aircraft on Ground)

  • Ability to manage time in a manner required to coordinate multiple tasks and to drive continuous improvement projects.

  • Negotiation skills for price & delivery.

Preferred Skills and Education

  • Previous experience with government contracting agencies or Airline MRO procurement.

  • Technical understanding of electronic components and BAE Systems product applications.

  • Experience with military contracts or commercial airline procurement.

  • Engineering or Technical Degree preferred.

  • Desire previous experience in Aftermarket Repair Stations with knowledge of component manufacturing manuals as well as Military and Aerospace / FAA standards

About BAE Systems Electronic Systems

BAE Systems Electronic Systems is the global innovator behind game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact for our customers and the communities we serve.

Customer Service Manager - Aftermarket


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