BAE Systems Field Service Technician in United States
A Field Service Technician will maintain multi-user computer systems that may include coordination with network administrators, operations staff, and customers. This Desk side support position will include issues received by phone call, email or ticketing system. Other responsibilities include but are no limited to:
Setting up administrator and service accounts, maintaining system documentation, tuning system performance, and installing system wide software.
Interacts with users and evaluates vendor products
Makes recommendations to purchase hardware/software, coordinates installation and provides backup recovery.
Install configure, maintain, troubleshoot and documentation of IT related hardware and software to include workstations, scanners, printers, Voice Over IP (VoIP) phones, and Desktop Videoconferencing (DVTC) devices
Provide excellent communication both internally with the team and management, as well as externally with the customers
Demonstrate strong organizational, analytical and problem-solving skills in order to evaluate situations make recommendations and take prompt, effective corrective action.
Have the ability to work independently in a remote location and be a to solve complex problems
Required Skills And Education
The candidate for this role should be flexible, possess hands-on experience, be self-motivated, and be able to effectively influence others to deliver accurate results for the customer. Required skills include but are not limited to:
-DOD 8570 compliance
-Experience with installing, troubleshooting, configuring and managing:
-Windows 7 and Windows 10
-Installing thick and thin client workstations
-Printers and VoiP
-MS Office Suite
-Experience with basic troubleshooting of Microsoft based products
-Excellent verbal and written skills
-Excellent customer relationship skills
-Be able to lift 50lbs (CPU, Printers, faxes, DVTC, Monitors)
-Walk-up flights of stairs, as required. Crawl under desk/tables to troubleshoot cables
About BAE Systems Intelligence & Security
BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That's BAE Systems. That's Inspired Work.
Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.
Field Service Technician