BAE Systems Field Service Technician in California, Maryland
Troubleshoot and repair of IT equipment and components (desktops, Laptops, Printers)at California Md, Lexington Park, Md and Great Mills Md customer sites. Provides routine to moderately complex support. Installs, operates, tests, troubleshoots, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personne
Required Skills And Education
Provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community.
Address Incident tickets to include break/fix issues.
Provide basic telephone support.
Provide mobile device support to include iPhone/ iPad/Blackberry/ Droid.
Resolve printer issues namely toner replacement, paper jams and printer maintenance.
Update asset inventory via ticketing system database.
Working knowledge and experience with Active directory.
Utilize Remote application software to provide service to both on-site and off-site users
About BAE Systems Intelligence & Security
BAE Systems is a premier global defense and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services. People are the greatest asset in any Company. BAE Systems is committed to hiring and retaining a diverse workforce. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression
Field Service Technician
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression