BAE Systems Systems Administrator in Bethesda, Maryland
BAE Systems is seeking a motivated professional to provide system administration, maintenance, and end user support to a large specialized government network. Must have excellent communication and analytical skills to assist users via phone, chat, and email. Responsibilities include but are not limited to: Support day to day end user needs. Provide system administration of all aspects of the systems to include creating accounts, changing passwords, and tracking user metrics. Perform periodic maintenance, monitor for problems, and resolve system and user issues. Develop or update system documentation with government supervision, guidance, and approvals. Act as a conduit between users and specialized network engineers to quickly resolve system outages and user issues as well as to identify and implement appropriate technologies which will most effectively support an identified investigative need. Assist with technology assessments and planning and implementation phases for complex network solutions. Solve user problems requiring patience while providing user education and training. Assist in providing logs and system metrics concerning system usage, requests for assistance, request resolutions, and pending requests. This position requires rotational remote support to provide end user support 24/7/365.
Minimum Education And Experience
Bachelor's Degree and 2 years work experience or equivalent experience
Required Skills And Education
Successful applicant will be able to work independently, demonstrate strong initiative, an ability to organize daily tasks with minimal supervision and demonstrates the following:
Experience with Windows operating systems and concepts.
Working knowledge of various hardware platforms and software applications.
Experience with troubleshooting, proactively identifying issues and driving them to resolution.
Familiarity with documenting system functionality, source control systems and configuration/change management practices.
Strong communication skills (oral and written) as well as the ability to interact with team members, external vendors, various levels of management, and internal clients with assorted levels of computer experience.
Committed to results and success in accomplishing goals.
Available during off hours and weekends for rotational end user support.
A fast learner with a demonstrated ability to quickly learn technology and understand unique system requirements.
Excellent customer service skills
Clearance with poly eligible
About BAE Systems Intelligence & Security
BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That's BAE Systems. That's Inspired Work.
Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.